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Order Related F.A.Q.


Do I have to be a registered user to place orders?
How long will it take until I receive my order?
How do I track my orders?
How do I create/submit my orders?
How do I cancel an Order?
There’s a typographical error on my product, will you refund my money?
What if I’m not satisfied with my order?
Do I have to send back all of the order if I’m not satisfied?
Who pays for the shipping cost of return product?
Is the Online Payment or my Credit Card Information Secure?
How come when I Check-Out with Pay Pal, they already have my personal information?

I can't find an answer to my question here.



Do I have to be a registered user to place orders?

No. Anyone can place orders by designing or uploading their work. However, having an account will help you manage, reorder or track your previous orders more easily. If you have an account, you must log in and go to Member's Area.

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How long will it take until I receive my order?

Small or medium size orders take 1-4 days to process. Your order should ship when it’s processed or within 24 hours after it’s finished being processed. In addition it might take up to 4 business days until your package is shipped to you.
For international shipments, the shipping period might be greater.
U.S. customers should receive their order within 3 to 8 business days. Please contact us if you require further help.

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How do I track my orders?

If you’re a registered user.
Login to your account, Move your mouse over the [Home] menu item, then choose "Members Area" then "My Orders" to view a list of your recent and old orders.
* Please note that if you want an item to be associated with your account, you need to be logged in to your account when adding an item to your shopping cart.  
If you’re not a registered user.
Click on the [Home] menu item and move your mouse over "Order Status" enter the shipping Zip code. Also enter  “Order ID” (Same as Item Number in your email receipt), in the “Check Your Order Status” box and click Go!  

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How do I create/submit my orders?

If you used the online Design or online Upload tool.
Click on the “Order” button, enter the product, contact and shipping information.  
Click “Calculate” button to calculate the cost (including shipping & handling) based on your preferred settings.  
After you’re satisfied with the instant price quote, click on “Continue” button to preview the information for the order. Make sure every field is filled out correctly and the images shown are exactly what you wish the printed product to look like.
If you used the online Design tool, you’ll be shown images of what your print product would look like in the preview page.
If you uploaded your images, you're responsible for making sure the image quality is good enough. Feel free to ask us if you need help. If you uploaded images in CMYK mode, the preview thumbnails may look distorted. Do not worry, the uploaded files are not modified.

Click on “Add to Shopping Cart” button to add the item to your shopping cart.  
If you’re satisfied with your shopping cart, click on “Check Out” button to start processing secure online credit card payment through PayPal.

Note: You do NOT  need an account with PayPal to be able to make online payments.  
After you’ve made your online payment, you should receive an email containing the products and their Order ID's (or Item Number) for each item in your shopping cart.

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How do I cancel an Order?

You should contact us by sending an email to help@ArtTecPrints.com as soon as possible. If we haven’t started processing your order we might be able to cancel it and refund your payment.
If we’ve started processing your order, we’ll not be able to cancel it. However, you may still be eligible for partial refunds.
Please contact us to see if you’re eligible for partial refund and to check the amount of partial refund you’re eligible for.  

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There’s a typographical error on my product, will you refund my money?

No. When you design products online, you’re responsible for making sure your product displays as you want them to be printed. Therefore, we cannot make refunds for every mistake that is made by our users.  

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What if I’m not satisfied with my order?

We’re committed to customer satisfaction. If your order does not meet your expected quality we’ll refund your order total (Including S&H fees).
You need to send back the product (all of it) by the return address shown on the package.
You MUST contact us prior to mailing back the print product. Please click on [Help] to get our contact information.
Please note, that you’re responsible for shipping costs associated with returning a product.  

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Do I have to send back all of the order if I’m not satisfied?

Not all of the products from your shopping cart. Each listing in your shopping cart will represent a separate order.
However you need to return at least 95% of the print quantity of the order you want to return. Depending on the product type (Business Card etc.) the minimum return quantity will vary.
Please contact us, for further information (Include Order ID).  

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Who pays for the shipping cost of return product?

You’re responsible for shipping costs associated with returning a product.  

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Is the Online Payment or my Credit Card Information Secure?

We take the issue of security seriously and therefore all financial transactions are encrypted and any credit card info saved in our databases is Encrypted.
Payments can also be processed through the online credit card payment system of http://PayPal.com , which is known to be one of the most secure online processing systems available.
Please visit http://PayPal.com for more info.
Note: PayPal is a separate website, which serves as an online payment processing service for our website  

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How come when I Check-Out with Pay Pal, they already have my personal information?

When you see your name, address etc on Pay Pal’s website, it does not necessarily mean they have that information stored.
When checking out, we pass some information, such as name, address, email to Pay Pal. This is done to automatically fill in some of the personal information, which you’d need to fill in yourself, in order to make the online payment.
This is done for your own convenience, so you don’t have to reenter information over and over again.

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I can't find an answer to my question here.

If you can't find an answer to your question, feel free to contact us for whatever questions you may have.


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